Privacy and Website Cookies Policy

We want everyone who supports us to feel confident and comfortable with how any personal information you share with us will be looked after or used. This policy sets out how we collect, use and store your personal information (this means any information that identifies or could identify you).

We are a ‘data controller’ for the purposes of the Data Protection Act 1998 and (from 25 May 2018) the EU General Data Protection Regulation 2016/679 (‘Data Protection Law’).  This means that we are responsible for, and control the processing of, your personal information.

How we collect information about you

We want to make sure you receive the communications that are most relevant to you, be it through visiting our website or receiving emails, post or phone calls.

We collect information from you in the following ways:

When you interact with us directly

This could be if you ask us about our activities, make a donation to us, ask a question about our work, purchase something, apply for a volunteering opportunity or otherwise provide us with your personal information.

When you interact with us through third parties

This could be if you provide a donation through a third party such as and provide your consent for your personal information to be shared with us.

When you visit our website

We gather general information which might include which pages you visit most often and which services, events or information are of most interest to you. We may also track which pages you visit when you click on links in emails from us.

We also use ‘cookies’ to help our site run effectively. A cookie is a small data file that websites can write to your hard drive when you visit them. A cookie can contain information, such as a unique user identifier, that the site uses to track your visit. Our website uses cookies to uniquely identify all users visiting the site. Cookies used by the Rowntree Society cannot be used to obtain information about your system or to add you to any mailing lists. They are used to make browsing more efficient. If you disable cookies on your computer access to other areas of the site may be restricted. Wherever possible we use anonymous information which does not identify individual visitors to our website.

We use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

From other information that is available to the public

In order to tailor our communications with you we may collect information about you from publicly available sources.

The information we collect and why we use it

Personal information we collect includes details such as your name, email address, postal address, telephone number, as well as information you provide in any communications between us.  You will have given us this information whilst making an enquiry, making a donation, or registering for an event.

We will mainly use this information:

  • To process your donations or other payments, to claim Gift Aid on your donations and verify any financial transactions.
  • To keep a record of your relationship with us.
  • Where you volunteer with us, to administer the volunteering arrangement.
  • To contact you about our work.
  • For the purposes of dealing with your enquiry, or evaluating the services we provide.

We will not pass on your details to anyone else without your express permission. Where you have given us your express consent or otherwise clearly indicated to us (for example, by participation in our ‘York Remembers Rowntree’ Oral History project) we may use that data for further purposes in related project work and within the remit of the permission you have given.

Sharing your Information

The personal information we collect about you will mainly be used by our staff (and volunteers) who process this information under supervision and with appropriate safeguards.

We will never sell or share your personal information with organisations so that they can contact you for any marketing activities. Nor do we sell any information about your web browsing activity.

You can update your choices or stop us sending you these communications at any time by contacting

Keeping your information safe

We take looking after your information very seriously. We’ve implemented appropriate physical, technical and organisational measures to protect the personal information we have under our control, both on and off-line, from improper access, use, alteration, destruction and loss.

Our website may contain links to other sites. While we try to link only to sites that share our high standards and respect for privacy, we are not responsible for the content or the privacy practices employed by other sites.

How long we hold your information for

We only keep it as long as is reasonable and necessary for the relevant activity, which may be to fulfil statutory obligations (for example, the collection of Gift Aid). When we no longer require to hold your information we will ensure that it is disposed of securely, e.g. by shredding paper records and deleting digital records.

Your rights

You have various rights in respect of the personal information we hold about you; please contact if you wish to know more.

Support Us

Our work is enabled by grant funding from the Joseph Rowntree Foundation, the Joseph Rowntree Charitable Trust, and the Joseph Rowntree Reform Trust. If you would like to make a financial donation to further support our work, it is easy to pay online (with or without Gift Aid) by clicking the link below. You can get in touch with us about other ways of giving via